Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@squirescanvascreations.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@squirescanvascreations.com.

Damages and issues
I stand by my products, craftmanship, and materials and are happy to repair my products.  If the issue is a defect in craftmanship or hardware we will perform the required repair for free up to one year after purchase. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If there are issues with any product please reach out to me. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

No exchanges or refunds exist on customized, personalized, second sales, flash sales, discounted items, or gift cards/e-gift cards/gift certificates.  Due to the handmade nature of our product, we do not offer returns or exchanges on products that have been used or are unsaleable.  

• If a product is not in perfect unused condition, it will not be accepted for return and will be shipped back to the customer at their cost. 

• Items purchased from late November through December as holiday gifts have an extended exchange timeframe, and all exchanges must be completed by January 15th. Items for holiday exchange must be unused, and personalized items are not exchangeable, with no exceptions.

Please contact me if you have any problems with your item/s ordered.  

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.